Editor: Razordesk Personal Edition is easy to use and ideal for a small IT concern, yet its packed with features that will also appeal to larger IT departments and organisations. As an example, Razordesk lets you DeleGate certain administrative roles to your customers. Thus if you have customers sufficiently large that they have their own IT staff, you can provide them with their own mini HELPDESK. How many other helpdesk products offer this level of control?
The Graphical User Interface
Covers razordesk's easy to use Windows-like tab structure and user interface, also shows how Skins let you change the way the portal looks.
Security and user access
Multi-user logins and how to control what users see and what users can do. Describes sub administrator accounts that allow you to delegate certain functions to key personnel in departments or customer sites.
Workflow - The anatomy of a ticket
The workflow control the state transition of a ticket from New to Closed. Learn how razordesk has the ability to define both simple and complex lifecycles. How tickets include notes and attachments, and more.
Notifications Contracts and Jeopardy
An essential role of a helpdesk is keeping people informed. We describe how razordesk keeps technicians and users up to date when tickets change and how the system can help maintain your customer's contractual obligations.
Customer billing and reports
Reports and graphs offer a grand view over the current situation and with the special billing report you can keep tight reigns on how much time has been spent with each customer.
Document and file distribution
Enterprise users can take advantage of this optional facility to manage distribution of software, documents and other files. Easy upload to the site, control which customers have access to specific files.
